As the Coronavirus health crisis is affecting our local community, all of our families & throughout the world, our thoughts are with you and your families that have been impacted. We are closely monitoring the current safety guidelines with the Rhode Island Department of Health, and the Centers for Disease Control ,regarding the spread of the virus. This is a rapid evolving situation and we will continue to take necessary measures as needed. Our focus is to ensure that we meet customer needs, while doing our part to keep you, our employees, and our communities safe.
Here’s our Standard Operating Procedures:
- All of our customer service staff & our service technicians received COVID-19 training / briefings and receive day to day updates, as we learn from the latest available information. We will continue to adjust our operating procedures as needed.
- Our service technicians are dispatched remotely, to limit any potential exposure
- Non-essential work travel is currently on hold for all our employees
- We have enhanced our internal cleaning practices at our office and are instructing all employees to continually sanitize their work stations and service vehicles.
Our service technicians are instructed to regularly sanitize & wear masks / gloves into all customers’ homes. We are asking our customers for the safest ways to enter their homes. Technicians can enter through bulk heads, basements doors, to have the least amount of contact possible with our customers. Customers that have special instructions, please call ahead, so we can advise our service staff accordingly.
We Know Unforeseen emergencies happen & that’s why our 24/7 Emergency heating service line is always available to take your call (401-723-1100).
If you have an existing service appointment, we look forward to serving you and want to ensure you that McKee Bros is doing everything we can to protect you & that you receive a safe service experience.
During these uncertain times, if you are experiencing symptoms related to the COVID-19 virus or may have been exposed to it, in order to protect our service team and all the customers we serve, we encourage you to please reschedule your service appointment by calling us at 401-723-1100.
Your safety, health & well-being is our highest priority and we genuinely appreciate the trust that you place in our McKee Bros service team and our company.
McKee Bros Energy Solutions